ORDER

1 – How long does the shipment order take to deliver?

We try our best to ship your orders as soon as possible. Processing and dispatching an order ideally is done within 4-5 Working Days. However, the date of delivery depends on your PIN code. We do mention a standard delivery date in the order confirmation email.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

 2 – How can I track my order?

Your orders can be conveniently tracked through the Online Tracking Facility on our website under “https://therajwada.com/orders-tracking/.

3 – What happens when the product purchased is out of stock?

We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable, we will communicate the same to you within 2 working days of your purchase. You could then either substitute your purchase with another product that is available on the website or the money will be duly refunded.

4 – What happens if no one is present to receive the package/shipment, at the address provided?

Keeping in view the ease of delivery, our courier partners will make 3 delivery attempts at the address specified by the customer. Beyond this they will inform us about the package, being non-delivered.

PAYMENTS

1 – What are the modes of payment available on the website?

You can make payments via Credit Cards, Debit Cards, UPI or Net Banking.
You may also choose to pay via Cash on Delivery. In this mode, the payment is made at the time of the delivery of your order. However, the COD facility is available only in India with a nominal service charge.

2 –  Is it safe to shop online using my Debit card or Credit Card?

All our Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. We use CC Avenue, PayU, Amazon, Paypal & PayTM payment gateways. So you can be rest assured about the mode of payment you choose.

GENERAL

1 – How will I know which is the correct size for me?

The fit of our products might vary depending on the fabric, cut and style of the product. Before buying hence, please review our sizing guide and select the size that is best suited to you.

2 – How can I avoid damage during washing the product?

We request our customers to kindly refer to the washing instructions mentioned on the tag of the product to avoid damage. Our products are made with handpicked delicate fabrics and are advised professional dry cleaning rather than home wash.

3 – Is the color of my product exactly the same as I see it on the website?

We have done our best to accurately display the colors of the garments on our website, however the colors you see will also depend on the display settings and resolution of your monitor.

4 – How long does it take to process my refund?

Your refund is estimated to be credited in the account, used for order payment, between 10-14 working days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks and payment gateways.

5 – Why have I not received my order yet?

In rare situations, orders may get delayed sometimes due to courier or shipment issues. We will keep you updated through calls or emails on the status of your orders. Email to order@therajwada.com for further assistance.