Terms & Conditions

What If the product not of same sizes as mentioned on the website? will you return and remake?

Of course we will.

At Rajwada, every product is individually cut and hand-made by an experienced tailor. In our experiences, the chances of remakes are a rarity because we pay a lot of attention in making the garment as per the supplied measurements. Each garment is automated via our core engine technology and all the garments follow a rigorous quality check process before we ship them from our factory. Unlike other luxury brands, we manufacture our own products, check them by ourselves and ship them on our own. Hence 100% efficiency and no chances of negligence or shipping you a wrong product either.
In the rare of the rarest case, where there has been a production error from our end, we will offer a full return and redelivery no questions asked. What is a production error? Any change in the garment that is not related to the changes in measurement supplied is a production error. If you supply wrong measurements to us, there is very little that we can do.
However, if you find yourself in this situation where a remake is necessary, please follow the following guidelines. Firstly, in order to qualify for a return, you can send us an email at care@therajwada.com within 24 hrs of receiving the product. Only once we agree to it and your request does not violate our terms of the contract, you can ship back the product to us at your cost. Returned product should be in an unworn and unaltered condition and only in company packing without any deodorant/spray odours. Product design cannot be changed for the returned garment. Rajwada reserves all rights to the judgement of the requirement of a return.

Alteration in my ready to wear the garment?

Unlike other luxury brands, we provide our customers with complete flexibility to customize even our ‘Ready to Wear’ clothing. Yours ‘Ready to Wear’ clothing will be exclusively designed by you and hand-made by us and if you like we will make a minor adjustment for you with no additional cost but you have to specify us during a purchase. Typically, when you buy ‘Ready to Wear’ clothing, it is completely up to your decision and expense if you would like to alter your garments or not. However, we encourage our customers to be doubly sure when selecting a size from our ‘Ready to Wear sizes’ as our ready to wear are made according to sizes provided. Please view our size guide which has garment sizes. If you need help in picking and selecting a size, please contact us.

What is your return policy?

Well, we live to make you happy. In an unlikely event that you face any problem with your order, we would do our level best to make it to solve it for you asap. For all products returns are based on the following points:

1. If you receive a different product to what you had ordered.

We have got you covered.

When ordering online, slight differences in shade of a product are possible. All fits follow standard AQL norms and might vary by industry acceptable 1/2-inch differences. Other than this, in an event a totally wrong product reaches you for any reason, we will replace it for no extra cost. Guarantee!

2. If your fit is not perfect?

Again, you are covered. Please read our Alterations Policy for the same.

3. Insurance on product work? Color? And Durability?

Please contact us for this. Not covered but we encourage you to use product specific washing instructions.

4. If you receive a defective product?

At Rajwada, every product is 100% individually custom made and handmade according to the customer’s design and size preferences. In the case of a production error, please send an email to care@therajwada.com.au. We will check the issue with our video & photo feeds of your product to verify any damages possible. If your request for return is accepted, the customer will be notified within 2 business days. We will then exchange your product for no extra cost.

Refund?

If you get faulty item even after our extensive quality check then we go a mile further to exchange the faulty item ASAP, However, If the same product is not available, you are entitled to a full refund. Please note: Goods are deemed as faulty if they are received damaged or where a manufacturing fault occurs within at purchase. Items are not considered faulty if the user has already used it. Subject to the approval of therajwada.com.

Colour similarity?

We have made every effort to display as accurately as possible the colours of our products that appear. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

How long shipping takes?

We generally dispatch within a day but courier might take up to 15 days.

How would I be assured with the quality?

We have experience of three generations which makes us in a position to claim that rest assured you won’t complain about the quality and to eliminate the minimal possibility of quality issues we have the full check and record videos of your product in the production line to make sure you don’t have to sweat.

What is the country of origin of my product?

Well, the fabrics are from multiple sources as some clothes might be available in one part of the world and others on other parts of. Your product is manufactured from our workshops under our direct supervision and uses all modern age technologies and experienced craftsmen to do the job and handcraft the same.

For More Details Reach us at: B-1, Faizabad Rd, Bhoothnath Market, Sector 5, Indira Nagar, Lucknow, Uttar Pradesh-226016